31st March 2025
Matt Bell

Community Researchers / Conversations

A grassroots approach to gathering authentic stories of lived experiences by training community members to be "good listeners". These researchers are trained to have conversations (not interviews) with people they know, focusing on genuine listening without judgment or a hidden agenda. The training covers creating context, safety, understanding listening levels, and effective questioning techniques. The aim is to amplify real voices to inform better service design and delivery, ensuring knowledge and benefits remain within the community.